Functie

This rock star will provide exceptional customer service based on the company’s mission and vision, quality policy and product knowledge to ensure the highest level of satisfaction, including processing orders accurately and timely, replenishing stock based on incoming orders, monitoring inventory, complaint resolution and coordinating and verifying shipping of packages and the return of units in line with the Terms and Conditions. Also ensuring that records of transactions in inventory and in orders are kept.

Necessary Duties and Responsibilities include the following:

Inventory Follow up:

• Monitor and maintain inventory levels according to orders received.
• Execute general reporting with planning engineers to ensure items will be available on the requested date.
• Process sales orders; track orders and investigate issues.
• Follow up on Flash Consignment sales to ensure a timely return of unused units and invoicing within the defined time period

Order Fulfillment and service:

• Process and edit orders received from customers and resolve any discrepancies.
• Support sales reps & Commercial Department in customer setup, keep customer requirements up-to-date, account maintenance offering commercial materials and strengthening the business relationship.
• Enter, process, and verify orders in a timely manner.
• Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers.
• Work to resolve customer issues and concerns..

Job Specifications:

• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Knowledge of Import / Export processes and methods.
• Capacity to reconcile stock counts, when needed, to report data.
• Database management skills.
• Minimum of 1-year Customer Service experience.
• Proficiency in MS Office tools (Outlook, Excel, Word). Knowledge of SAP is a plus.
• Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization, who can provide information, assistance, and support.
• Manages time skillfully and thrives in a fast-paced environment, juggling multiple priorities.
• Ability to establish and meet deadlines.
• Ability to multitask due to constantly changing priorities and opportunities.
• Excellent oral and written English/Dutch/Spanish communication skills are required. Other languages are a plus.

• Uitwerken van of bijdragen aan de klantenstrategie
  De jaaractieplannen en de doelstellingen van de dienst bepalen
• De activiteiten van een team coördineren
• Kwaliteitsprocedures van de klantendienst uitwerken of verder uitwerken
  Controleren of kwaliteitsprocedures toegepast worden
• Prestatie-indicatoren voor de dienst uitwerken
  De resultaten analyseren
  Aanpassingen doorvoeren
• Opvolggegevens van de activiteiten registreren
  Jaarrapporten opstellen
  Verbeteringen voorstellen
• De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling, ...
• Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst, ...

Solliciteren

Toon Valaert
0479 32 62 42
c-tvalaert@establishmentlabs.com