SV Partners is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Industry Solutions (IS) is a global organization of over ⚠,⚠ strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring SV Partners's mission of empowerment – and cutting-edge technology - to life for the world's most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!

As a Client Delivery Partner you will be accountable to our largest customers for the successful development and execution of transformational programs of work. Using your deep, cross-industry expertise and experiences, you will lead a capabilities team dedicated to the success of our customers. This seasoned team of professional services will be accountable to you across the lifecycle to transform our customers business and work within a trillion-dollar addressable market.

Responsibilities

The Client Delivery Partner (SC Link) is first and foremost a relationship role, establishing trusted, long-term relationships with the customer C-Suite and helping those customer leaders craft business strategy and execute against it. The SC Link is a recognized expert in their field with a long track record of executing against the business decisions that they make. Developing and nurturing C-Suite relationships, providing those customers with industry expertise, making them successful in the marketplace, and building a durable trust for SV Partners with persistent and flawless execution rigor are the primary responsibilities of the SC Link.

To drive successful execution and be accountable to the customer, the SC Link is responsible for providing executive sponsorship within SV Partners. This includes direct executive oversight of the Business Development, Delivery, and Technical Solutioning capabilities engaged with the account, and building a culture focused on business outcomes and customer product realization. Maintaining close relationships with these teams, understanding their strengths, and leveraging them for the customers behalf is critical for the SC Link. The SC Link will need to work across SV Partners organizational boundaries with Customer Success, Account Teams, Specialist Sales Teams, Industry Teams, Engineering and Leader Teams, and across the SV Partners Partner (GSI/ISV) delivery landscape to provide alignment with the customers long-term business success and ensure that SV Partners and its partners are delivering against a high bar of quality, performance and value for the customer. Specific responsibilities may include:

Drive outcome-based client value through digital transformation, innovation and industry thought leadership.
Leverage industry / functional expertise and relationships to capture thought leadership within an account(s) to shape client strategy and drive business outcomes.
Co-create with the client, articulate transformation and drive innovation.
Bring together and orchestrate the power of MFST ecosystem (product teams, sales, services, etc.) to effectively drive impact.
Maintaining a high profile in their industry of expertise, participating in industry events and forums, publishing, and nurturing thought leadership.
Aligning SV Partners and Partner resources across organizational boundaries to flawlessly execute against customer business priorities.
Build durable, trust-based relationships.
Trusted advisor with the client C-suite through an in-depth understanding of the client and their industry.
Partner with SV Partners executive team to expand key relationships.
Sustainable growth of the account and development / execution of long-term strategies.
Build multi-year vision and account plan in alignment with customer business needs.
Manage long-term financials of the account, including funnel development, revenue and high impact investments.
Help originate deals and drive innovative deal construct and solutioning to grow business.
Leading execution rigor with a high bar for quality and outcomes across a range of delivery capabilities (business development, delivery technical solutioning, and business analysis).
Leadership and People development
Leading direct and matrixed teams of professional services professionals, providing direct performance feedback, and mentoring future leaders.
Providing direction and leadership to SV Partners teams on successful client engagement strategies and scalable solutions

Qualifications

The Client Delivery Partner will need to be a recognized expert in their field with a history of developing and executing complex programs of work. The role is an individual who is resourceful, confident under pressure, and creates clarity in ambiguous situations. The ability to inspire and lead matrixed teams in a complex environment is critical to success. The ability to think broadly and problem solve across industries to transform the way our customers do business is equally important. Excellence in communications, professional services delivery, financial management, and building credibility and trust over time are required.

The ideal candidate should have:

-Extensive Industry / Cross-industry expertise with existing executive relationships and a history of influencing and shaping industry trends and C-Suite decision making.
-Extensive experience as an operational veteran that has executed against transformation strategies.
-Extensive people leadership experience; inspiring and fostering a culture of customer centricity, attracting, developing, and retaining deep industry, business and technology expertise.
-Extensive management consulting experience, influencing client C-Suite decision making and driving business outcomes.
-History of aligning client strategy and business objectives with your firm's assets and capabilities.
-Strong management, communication, execution skills; a track record of owning a business area and exceeding results, establishing a strong voice to drive transformational change across organizational boundaries.
-Extensive experience leading teams in a complex, matrixed environment, creating clarity, generating energy, delivering results.
-Experience running a disciplined customer and business review process with cross-functional teams, identifying and prioritizing blockers, and problem solving across organizational boundaries.