IT Support - System Engineer
- Talent Connect Sales
- West-Vlaanderen
- Account Management
- 3 dagen geleden
Functie
An IT Support System Engineer is responsible for designing, implementing and supporting IT infrastructure in Microsoft Windows environment. A System Engineer performs a wide variety of tasks, including the installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment. He or she investigates problems, performs diagnostic testing and applies suitable repairs or solutions to the IT systems, both on a hardware and software level.
Primary Duties and Responsibilities
- Hardware management:
- Purchase, set-up, maintain end-user hardware.
- Install, configure, test and maintain operating systems, application software and system management tools (Intune).
- Print management:
- Set up, support, control and dispatch to supplier if necessary.
- User Account Control:
- Interact with users and internal customers regarding account set-up. Control and manage user accounts in the Windows Active Directory and Azure (Entra) environment.
- Email Services:
- Manage Microsoft Exchange Online services such as Share mailbox delegation.
- SharePoint:
- Create and support company SharePoint sites/pages.
- Other:
- Proactively ensure the highest levels of systems and infrastructure availability by constantly managing and monitoring all installed systems and infrastructure.
- Manage assigned projects and program components to deliver services in accordance with established objectives.
- Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
- Participate in the design of information and operational support systems.
- Supervise the administration of systems, servers and applications to ensure availability of services to authorized users.
- Update IT documentation.
- Set-up, configuration and update Windows servers.
- Any other duties as assigned by management.
First Line support
- Participate in the first line IT support duty together with other system engineers according to a pre-planned duty roster.
- IT service request and incident management: accept, distribute, close tickets.
- Manage IT Support ticketing system.
- Communication with users about daily IT problems: ask for more information, inform about workarounds, propose solutions, timing etc.
Jouw profiel
Experience:
- Have a passion for IT.
- Minimum bachelor in IT or same level through experience.
- Minimum ⚠ years of experience.
- Professional experience in an international environment is a plus.
- Experience in the domains described above is a plus.
- Good knowledge of Microsoft Office products (Word, Excel, Outlook, …).
- Good knowledge of Windows Server and computer operating systems.
- Knowledge on the Microsoft O⚠ environment.
Skills :
- Languages:
- Dutch: spoken/written
- English: spoken/written
- French: spoken
- Able to decide on urgency of cases and distribute/handle accordingly.
- Able to collaborate in a multicultural and international context.
- Able to work independently.
- De informatica-infrastructuur selecteren of installeren (software, hardware, ...)
- De configuratie en architectuur van de informatiesystemen opvolgen en bijwerken naargelang de ontwikkelingen
- Onderhoudsinterventies op gebruikersinfrastructuur van op afstand uitvoeren
- Toekennen en ter beschikking stellen van software en netwerkinfrastructuur (toewijzing, nieuwe toewijzing)
- Ontwikkelingsteams, informaticaproductieteams of gebruikers adviseren en bijstaan bij de keuze en toepassing van technische oplossingen
- Technische beheerprocedures, gebruiks- en veiligheidsprocedures van de informatica infrastructuur opstellen
- Hulpsystemen voor toezicht, beveiliging en beheer van de informatica infrastructuur opzetten
- Storingen, incidenten en onregelmatigheden identificeren
Een diagnose stellen en corrigerende maatregelen toepassen - Toegangsrechten bepalen en opvolgen naargelang de karakteristieken van de gebruikers of de diensten
- Prestaties van het informatiesysteem analyseren
Maatregelen voorstellen voor de verbetering van de kwaliteit, de veiligheid en de productiviteit
Aanbod
You'll be welcomed in a young and exciting company. Based on your skills and competences, you'll be offered a competitive salary with extra legal benefits.
The opportunity can be taken to widen your knowledge and skills
Solliciteren
Elizabeth Green-Day
⚠
@
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