460 van 897
Customer Support Operator ENG-NL | Tongeren
- Onsite Avnet
- Limburg
- Klantendienst
- 3 weken geleden
Functie
Avnet is a global leader of electronic components and services, guiding makers and manufacturers from design to delivery. The Tongeren Distribution Center handles interconnect passive and electromechanical (IP&E) products and distributes them all over the world.We are now looking for a Customer Support Operator to join our team. Our goal is to maximize customer satisfaction by providing a proactive and professional service, while allowing the operational departments to concentrate on their task.
What are the responsibilities of a Customer Support Operator?
- Process customer requests and provide a timely feedback to the business as defined in our SLA
- Ensure urgent customer orders are shipped as requested by the business, if needed in close cooperation with all operational departments
- Monitor and prioritize shipments with an early cut off time and/or special handling shipments (single export licenses, batteries, etc)
- Coordinate customer pick-ups, special carriers and express shipments
- Process customer claims in cooperation with all operational departments, and issue the final feedback to the business
- Capture all relevant customer claim information in the relevant tool
- Process stock-related queries
- Monitor manufacturer returns
- Generate and distribute status reports as instructed by the Customer Support Supervisor
Jouw profiel
What are we looking for?
- At least 3 years of experience in a customer service position, preferable within a logistics or warehousing environment
- Good knowledge of warehouse and shipping processes
- Experience in MS Office
- Knowledge of warehouse management system
- Fluent in Dutch and English
- Knowledge of German and French is a nice plus
- Team spirit, good diplomatic communicator
- Organizational skills and ability to deal with several priorities at the same time in a high pressure environment
- Customer and service oriented personality
- Flexibility & Reliability
- Since Avnet wants to help build tomorrow's future and a sustainable environment for all, we expect you to do your part. This includes promoting waste reduction, encouraging reuse and encouraging correct recycling.
- Klanten: Bedrijven
- De activiteiten van een team coördineren
- Klanten: Key accounts
-
Uitwerken van middelen voor informatieverwerking en communicatie
De aanpassing van informatiesystemen voorstellen -
Opvolggegevens van de activiteiten registreren
Jaarrapporten opstellen
Verbeteringen voorstellen - Acties van de commerciële dienst, logistieke dienst, productieafdeling, ... coördineren bij de lancering van nieuwe producten of promotiecampagnes
- Klantendossiers administratief opvolgen (controle van de betalingen, leveringen, ...)
- Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst, ...
-
Prestatie-indicatoren voor de dienst uitwerken
De resultaten analyseren
Aanpassingen doorvoeren - De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling, ...
-
Uitwerken van of bijdragen aan de klantenstrategie
De jaaractieplannen en de doelstellingen van de dienst bepalen - Acties uitvoeren ter ondersteuning van het personeelsbeheer (aanwerving, opleiding, ...)
-
Kwaliteitsprocedures van de klantendienst uitwerken of verder uitwerken
Controleren of kwaliteitsprocedures toegepast worden
Aanbod
What are we offering?- An attractive salary based on your experience
- Nice extra legal advantages such as mealvouchers, extra leave days, CAO90 Bonus, ...
- Flexible working hours between 8 am and 9 am, one week a month the hours are fixed from 9 am to 17.30 pm
- Interim contract (weekly renewed) and than a contract for the company if you have good evaluations
-
Nice working environment in a large, worldwide based company
Interested? Please apply on the website or send your CV by email: avnet@adecco.be!
Solliciteren
812 On Site Avnet
avnet@adecco.be
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