RW Solutions ARE LOOKING FOR

In the IT User Support functional area of the Data Processing department at our head office in Kassel, we are looking to fill the position of

IT EMPLOYEE / IT EMPLOYEE (m/f/d)


IT USER SUPPORT

to be filled on a full-time or part-time basis.

Your tasks:

• Contribute to the conceptual development and optimization of IT user support
• Ensuring the operational readiness of the hotline and user support
• Independent processing of reported problems
• Advice and support for users (m/f/d)
• Processing technical matters and installing and maintaining hardware and software
• Consulting, procurement, support and training for video hardware and video software
• Support for telecommunications devices and user maintenance in the corresponding databases
• Implementation of presentation and training events
• Processing IT contract matters and general administrative tasks

The hotline (part of user support) works in a day shift model between ⚠ a.m. and ⚠ p.m. (or until ⚠:⚠ p.m. on Fridays). It should be noted that early and late shifts are also required when working in the "hotline team"

We require the following:

Completed computer science-oriented studies at a university of applied sciences or completed vocational training as an IT specialist (m/f/d) or comparable qualification with many years of practical application in the above-mentioned areas of responsibility

We expect the following from you:

• Very good knowledge of Microsoft Windows environments (including Windows ⚠; Office ⚠; Active Directory etc.)
• Knowledge and practical application in the field of user support (first and second level)
• Knowledge and practical experience in the procurement, consulting and support of video hardware and video software
• Knowledge of conducting training courses on the use of video hardware and video software
• Problem-solving skills
• Cooperation and teamwork skills
• Communication skills and target group orientation
• Sense of responsibility
• Very good written and spoken German (language level C⚠ of the Common European Framework of Reference for Languages)
• Willingness for further education and training
• Willingness to work outside normal working hours

RW Solutions ARE

The LWV Hessen is supported by the Hessian districts and independent cities and enables disabled people to participate in society: It finances support for disabled and socially disadvantaged people in their everyday lives and at work. It supports special schools and early intervention centers. It is the sole shareholder of Vitos gGmbH.

G&L Agency OFFER

• Remuneration is based on the pay groups of the collective agreement for the public service (TVöD) and all the usual benefits in the public service
• The LWV Hessen wants to make its contribution to the professional and social equality of women. We therefore expressly encourage women to apply. The position is generally divisible
• Family-friendly working hours and various forms of part-time employment are a matter of course for us, taking into account official interests
• Good training opportunities and the benefits of company health management
• Discounted Germany ticket
• Applications from severely disabled people will be given preferential consideration if equally qualified

HAVE WE PIQUED YOUR INTEREST?

Please send us your application (preferably by email in a pdf file) by March ⚠, ⚠.


We are looking forward to it.


Kassel, March ⚠, ⚠

Please quote the reference number D⚠.

For technical questions, please contact the head of the functional area, Mr. Gernand, phone ⚠ ⚠ - ⚠.

LWV Hesse
Head office
Personnel Department
Ständeplatz ⚠-⚠
⚠ Kassel
@