Functie

Since Essentiel Antwerp’s creation in 1999 in Antwerp, everything revolves around passion. Passion for high quality fashion with a playful touch, at affordable prices. With an abundant mix of colorful items and luxury accessories, each season we take our customers on a new adventure.

Our colleagues are our ambassadors. If you are passionate about everything you do, enthusiastic and innovative, we look forward to welcoming you to our Customer Care team at our head office in Antwerp.

As our Customer Care Executive, you will be responsible for the customer satisfaction of our clients. You provide an excellent service to our clients and offer them a true Essentiel Antwerp brand experience. You will report to the Customer Care Manager.

Support of customer journey online:

• Offer basic technical support (login, user journey problems, ..);
• Provide correct information regarding products (availability, price, delivery time,…);
• Provide support during purchase process (condition, exchange, payment methods,..);
• Provide information regarding delivery (shipping, returns,…)

After-sales via ticketing service:

• Managing delivery issues;
• Monitoring undelivered goods;
• Dealing with complaints / issues;
• Service offline customers and/or re-direct them to the right person;
• Close collaboration with our logistics partner to resolve issues and offer accurate answers to the customers;
• Monitor online orders, payments and shipments;
• Help the company develop and maintain strong relationships with our customers;
• Build a positive company image and offer dedicated customer satisfaction.

Jouw profiel

• You have a Bachelor degree or similar by experience;
• You are customer and service minded, and have a natural flair for dealing with customers;
• You have excellent communication skills, both written and spoken;
• You have a very good written and spoken knowledge of Dutch, French and English; German (working knowledge) is a big advantage;
• Experience with ticketing systems, e.g. Zendesk is an advantage;
• You are organized, and are able to set priorities;
• You work accurately, and have strong analytical skills;
• You are stress resistant and you have a positive attitude;
• You take ownership;
• You are passionate about fashion.

• Prestatie-indicatoren voor de dienst uitwerken
  De resultaten analyseren
  Aanpassingen doorvoeren
• De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling, ...
• Kwaliteitsprocedures van de klantendienst uitwerken of verder uitwerken
  Controleren of kwaliteitsprocedures toegepast worden
• Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst, ...

Aanbod

• You will be part of a rapidly growing fashion company;
• You will work in a dynamic work environment;
• You will receive a salary package according to your skills and experience;
• You will be offered a permanent full time position.

Solliciteren

Ann Coene
0485675350
jobs@essentiel-antwerp.com