Functie

We are currently looking for a highly motivated individual to join our dynamic Parts Department as a Technical Customer Support Coordinator. You'll serve as the crucial link between our esteemed dealers and our headquarters, ensuring smooth communication and comprehensive support.

About the job

• Engage in daily communication with dealers, addressing technical, ordering, delivery, and other parts-related inquiries via email, phone, and our dealer portal.

• Diagnose and troubleshoot issues related to our products or services.

• Maintain regular contact with our Korean headquarters to gather essential information on technical details, lead times, pricing, and parts-related issues.

• Handle and diligently follow up on parts warranty claims and returns, ensuring swift resolutions.

• Support dealers on portal questions/advise on improvements.

• Organize and participate in dealer training on our digital systems.

• Curate and update product information in our central parts information system, ensuring accuracy and accessibility.

• Foster close collaboration with our Parts Procurement and Parts Sales teams, addressing ordering and technical queries promptly.

• Support aftermarket commercial campaigns through dealer contact online/phone.

Jouw profiel

• You have a certain technical expertise in the automotive, agricultural or construction equipment sector either through experience or through education.

• You have good communication skills and you are precise in administrative tasks.

• Preferably you have previous experience in a customer service role/technical support role.

• You are fluent in English (written & spoken) and mastering at least one of these languages (German, French or Italian).

• Strong proficiency with MS Office and ERP systems, enabling efficient task and data management.

• Ability to work independently and collaboratively in a team environment.

• Kostenramingen opstellen
  Technische en commerciële gegevens overmaken aan klanten, verkopers, ... (planning, prijs, betaling, ...)
• De vraag van de klant technisch en commercieel onderzoeken (termijn van fabricatie, beschikbaarheid van producten, kost, ...)

Aanbod

Embark on an exciting journey with one of Europe's leading machine manufacturers. Whether from our new headquarters in Tessenderlo or the comfort of your home office, you'll operate on a European scale.

While the organization has a human scale, we are part of a high-growth, global player with exciting plans and huge ambitions.

We offer an attractive salary and benefit package.

Solliciteren

Ellen Thys
011 22 61 91
info@cheq.be