Functie

A dynamic role in which you work in a customer-oriented, administrative and practical manner. You are the point of contact for customers in Brussels, Wallonia and Flemish Brabant, where you prepare quotes, process orders and ensure accurate administrative follow-up of customer files.

You have a bachelor's degree or already have some experience in a customer-facing and administrative role. Relieving our customers' daily worries is central to you. With your dynamism, commitment and quick adaptability, you are Somati FIE's best business card. You are administratively strong and accurate, where quality and service come first. You are also proficient in MS Office and preferably have experience with Navision or a comparable ERP system. As a bilingual NL/FR communicator, you fulfill this role with ease.

• De activiteiten van een team coördineren
• Klanten: Key accounts
• Uitwerken van of bijdragen aan de klantenstrategie
  De jaaractieplannen en de doelstellingen van de dienst bepalen
• De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling, ...
• Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst, ...
• Prestatie-indicatoren voor de dienst uitwerken
  De resultaten analyseren
  Aanpassingen doorvoeren
• Opvolggegevens van de activiteiten registreren
  Jaarrapporten opstellen
  Verbeteringen voorstellen
• Kwaliteitsprocedures van de klantendienst uitwerken of verder uitwerken
  Controleren of kwaliteitsprocedures toegepast worden

Aanbod

We have an open working atmosphere where everyone addresses each other by their first names, because with us you are not a number. You build strong customer relationships every day in a customer-oriented environment. Our intensive training combines theory and practice, allowing you to quickly start working independently. We offer an environment where continuous improvement is central and where you are given the freedom to solve problems independently. In addition, you start the week with a 'How Are You Doing' conversation, in which you can indicate how you feel and where you may need extra help. Collaborating with colleagues and account managers is our top priority, because teamwork makes the dream work!

Solliciteren

Saba Amir
0468098820
Saba.amir@jobfixing.be