Functie

you focus on driving customers' adoption of our product in a proactive way and you train and onboard new customers and help them to be successful. You collaborate with customers to formulate strategies and tactics to ensure they both love our product and achieve their individual objectives and goals. Follow up on user and customer emails and questions and build relationships with our customers.

Jouw profiel

• You love to talk with entrepreneurs about their business and identify their needs as to their workflow and business processes.
• Bringing first value online is your second nature, you have experience in solving more complex business challenges. You have the knowledge to advise business owners on a strategic level, recognize their problems and negotiate with them.
• Preferably, you know a thing or two about B2B sales, you master the consultative selling method and are inspired by entrepreneurship.
• You strongly believe in technology and have affinity with cloud-based applications.
• Besides that, you speak fluent Dutch (native level) and English (professional level).
• Experience in a SaaS environment would be a nice extra.

• Uitwerken van of bijdragen aan de klantenstrategie
  De jaaractieplannen en de doelstellingen van de dienst bepalen
• Acties uitvoeren ter ondersteuning van het personeelsbeheer (aanwerving, opleiding, ...)
• De activiteiten van een team coördineren
• Domein: Internetverkoop
• Domein: Postorderverkoop
• Klanten: Particulieren
• Uitwerken van middelen voor informatieverwerking en communicatie
  De aanpassing van informatiesystemen voorstellen
• Kwaliteitsprocedures van de klantendienst uitwerken of verder uitwerken
  Controleren of kwaliteitsprocedures toegepast worden
• Prestatie-indicatoren voor de dienst uitwerken
  De resultaten analyseren
  Aanpassingen doorvoeren
• Acties van de commerciële dienst, logistieke dienst, productieafdeling, ... coördineren bij de lancering van nieuwe producten of promotiecampagnes
• Klanten: Key accounts
• Klantendossiers administratief opvolgen (controle van de betalingen, leveringen, ...)
• Opvolggegevens van de activiteiten registreren
  Jaarrapporten opstellen
  Verbeteringen voorstellen
• Klanten: Bedrijven
• Key accounts opvolgen
• De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling, ...
• Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst, ...

Aanbod

• An extensive training budget
• A hybrid working model: a pleasant mix of office and home working. Find out more here.
• A personal tooling budget, to make working from home as comfortable as from our offices.
• Daily budget-friendly in-house prepared lunch and dinner options in our Ghent office, as well as Free Food Fridays, Friyays and numerous sport initiatives!
• Competitive and market-conform salary with compensations and benefits, including mobility options.
• 32 holidays on top of the standard public ones! (based on full-time employment)
• They'll see you as an equal business partner. Your main goal is to add value during your conversations and help our leads work smarter.
• Our long-lasting dedication to employee well-being

Solliciteren

Isabelle Van den Ostende
+32 9 397 15 83
isabelle@oxida.be