Functie

Are you ready to take on your next challenge in the city of Sofia? We are looking for a fluent Dutch speakes with a good command of English who also has call centre management experience.

The role is for our client – an outsourcing partner - and is based in their office in the Bulgarian capital Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and clubs . It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing and hiking!

As a Team Manager for an online payment project, you will manage a team of around ⚠ call centre agents. Your tasks is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Designing and delivering individual and group training/coaching sessions will be part of your role.

Aanbod

The selection process is done remotely via phone and / or video interviews. For the successful candidate, there is an excellent relocation package on offer which includes initial flight to Sofia, hotel on arrival. In short – a lot of support will be provided to get you settled in your new city quickly!

Jouw profiel

We are looking for candidates who have:

· Excellent communication skills both verbally and written in Dutch and English

· Previous experience in managing a call centre team

· Ability to motivate and coach team members

· Strong Customer Service experience

· Good analytical skills

· Have a flexible attitude

· Computer literate

Zelfstandig werken, Resultaatgerichtheid, Plannen (= ordenen), Zich kunnen aanpassen aan veranderende omstandigheden (flexibiliteit), Contactvaardig zijn, Creatief denken (Inventiviteit), Leervermogen hebben, Klantgerichtheid, Omgaan met stress, Regels en afspraken nakomen, Commercieel zijn, Zin voor nauwkeurigheid hebben, Samenwerken als hecht team

Kwaliteitsprocedures van de klantendienst uitwerken of verder uitwerken Controleren of kwaliteitsprocedures toegepast worden, Prestatie-indicatoren voor de dienst uitwerken De resultaten analyseren Aanpassingen doorvoeren, De activiteiten van een team coördineren

Geen specifieke studievereisten, Hoger beroepsonderwijs (HBO)

Solliciteren