Functie

We are recruiting for bilingual speakers with fluency in Dutch and English for an exciting role in Dublin. This is an office-based role working in the head quarter of a software company that provides employee reward and recognition platform to companies throughout the world.

As a Customer Service Executive, you work in a varied role which includes administrative tasks as well as answering calls and emails from your clients, where you will use your expertise to solve any issues relating to the product . You will provide information to enhance the overall experience of the platform and also work with your client to ensure the success of their recognition program. As part of this growing team your support will include among others activities such as password requests, nomination and redemption of awards. The focus is on client satisfaction so this position would suit a professional and experienced account manager.

Aanbod

Full paid training will be provided. Mon-Fri office hrs. Extremely competitive salary plus lots of benefits, including Health and Life Insurance, Ongoing Educational Support and Allowance, Income Protection, Pension contribution, Annual leave balance which increases with service, Onsite Wellness Programs, Years of Service program, Free breakfast, fruit and snacks onsite and Access to discounted global gift cards!

The selection process is done via phone and skype and support with the relocation will be available if successful.

Jouw profiel

We are looking for candidates who are:

- Fully fluent in written and spoken Dutch and English

- Professional who are interested in client engagement and who can think on their feet

- Computer literate

- Team player

- Eagerness to learn and develop

Zin voor nauwkeurigheid hebben, Zelfstandig werken, Klantgerichtheid

Contact opnemen met klanten en potentiële klanten De producten en diensten van de onderneming voorstellen (nieuwe producten, bijkomende verkoop, ...), De beschikbaarheid van het product, de dienst controleren De gegevens van de bestelling, de reservatie, ... invoeren, Het doel van de oproep kenbaar maken of identificeren (bestelling, verkoop, informatie, reclame, bijstand, ...), De klant informeren over de kenmerken van de producten De klant adviseren bij zijn keuze, Digitale opvolgingsdocumenten van de oproep invullen, De klant oriënteren en zijn oproep naar de gepaste gesprekspartner doorschakelen (technicus, verkoper, klantverantwoordelijke, ...), Zich voorstellen aan de telefoon De identiteit en de gegevens van de gesprekspartner controleren (klantnummer, adres, ...)

Hoger beroepsonderwijs (HBO)

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